Enter your email here to receive free briefings on the Nestlé boycott and other aspects of Baby Milk Action's work and news of great offers on our merchandise :
|
How to order
and legal information
Document
date: 27 May 2011 (Note: this document is subject to alteration. Please check
before ordering. The last change was to note that our returns policy does not apply to ringtone downloads).
How
to order
Displayed prices
Delivery
Tracking
Contacting
Baby Milk Action
Registration
and VAT Number
Guarantee
Returns
Policy
Privacy
Policy
Security
Complaints
UK Law Applies
More
about Baby Milk Action
How
to Order
Browse the
items you are interested in purchasing to find out further
details and to find the full cost including delivery
to your country.
If you decide
to purchase, add the item to your shopping basket.
Check that the
items listed are as you expect. You may adjust the quantities
of the items, remove items and continue shopping. Select
the 'recalculate' button if you make changes.
When you have finished shopping, confirm that your location
information is displayed correctly. Change this if necessary.
Select the 'current shipping' location. This will be either
'Inside the UK' or 'Ourside the UK'.
When you are
ready, go to the checkout. Full details of your order
will be
displayed.
You will be
asked to enter your contact details when you go
to the checkout. You can pay using Visa,
Mastercard, Solo, Electron and Switch, in which case you
will be diverted to our secure payment handling system. You
may also opt to pay by cheque by printing off the order and
mailing it to us.
Follow the
payment instructions. You will receive an acknowledgement
message and an email confirmation once your order has
been processed successfully. If the order fails, either
try again or contact Baby Milk Action.
Displayed
prices
The
price of each item is displayed. Prices are given for
delivery inside the UK and outside the UK.
Prices include
Postage and Packing (P&P) and all UK taxes. Note
that the same P&P charge applies for customers in
the European postal zone, zone 1 and zone 2.
Baby Milk Action
has to charge Value Added Tax at 20% on certain items
when selling to customers within the European Union (this
does not include publications or children's clothing). This is included in the
displayed price. No reduction in the displayed price
is offered to customers outside the European Union.
Supplies to
non-UK customers in the European Union will be VAT zero-rated
if they supply their VAT Registration Number. Please contact Baby
Milk Action for details.
Prices are displayed
in pounds sterling and your credit or debit card will
be charged in this currency.
A customs declaration
form will be attached to international orders when required.
Customers are responsible for any customs duty or taxes
due on
postal deliveries. Customs policies vary widely from
country to country. You should contact your local customs
office for further information.
Delivery
We use standard
second-class postage within the UK and airmail printed paper
or small packet postage elsewhere in the world. Your goods
should arrive within a few days.
We guarantee
delivery within 28 days unless otherwise stated. We will contact you to confirm
you wish to proceed if delivery will take longer than
28 days. Please contact
us giving your order reference if
your order is more urgent than this. If we have to arrange
a special
delivery,
this may affect the cost. We will contact you before
proceeding.
Note: Breastfeeding Manifesto tops will be dispatched separately to any Baby Milk Action items ordered. Baby Milk Action does not profit from the tops.
Tracking
To check on
the progress of your order contact
Baby Milk Action.
Contacting
Baby Milk Action
Feel free to
contact us for help in ordering or for information on
the status of your order. If you are enquiring about
an order it will be useful if you can quote the order
reference.
You can use the contact form on this
website or send an e-mail to info@babymilkaction.org
You can telephone
us on 01223 464420 (within the UK) or +44 1223 464420
(outside the UK). Normal telephone rates apply. Calls
may be made between 10 a.m and 6 p.m. UK time, Monday
to Friday.
Our fax number
is 01223 464417 (within the UK) or +44 1223 464417 (outside
the UK). Normal telephone rates apply.
Baby Milk Action's
address is 34 Trumpington Street, Cambridge, CB2 1QY, UK.
Registration
and VAT Number
We are registered
in England and Wales, No. 1924050. Our registered address
is as above.
Our Value-Added
Tax number is: 599 5547 63
Guarantee
Baby Milk Action
guarantees to replace any goods damaged in transit, but
shall not be liable for incidental or consequential damages,
including but not limited to lost profits or other economic
or commercial losses. This guarantee does not affect
your statutory rights.
Returns
Policy
If for any reason
you are not completely delighted with your purchase you
may return it in the same condition you received it within
30 days for a full refund or exchange. Clothing must
be returned un-worn. The cost of return Postage & Packing
is the responsibility of the customer.
This returns policy does not apply to downloads. If you have any problems with downloading or using your download, contact Baby Milk Action.
Privacy
Policy
If you place
an order, you have given us your email, telephone and
address contact details and your credit card details.
This will enable us to process your order. Details will
only be passed to organisations (such as the bank and
the post office) where necessary for us to collect payment
or to arrange delivery of your goods (see the section
on security).
If you have
requested your goods to be delivered to an address other
than the card holder address we may use the contact details
to perform a security check with the card holder. This
is for your own security.
Your contact
and order details will be stored on our databases, which
are registered with the UK Data Protection Registrar.
Your credit card details will not be stored on our database
(see the section on security).
We will not
distribute your contact details to any other organisation.
Please direct any queries regarding privacy to Mike
Brady at Baby Milk Action (contact details given
above).
Security
Payment processing
is provided by a third party.
You can find out more by
following the links
you will find on the payment page.
When you enter
sensitive information a secure connection is made to
the payment processors server and your details
are stored there. When you order items from us, we receive
an e-mail
informing us of your order and payment.
We will send
a copy of the order we have received to you with your
goods. Our copy is filed for the purpose of our accounts
and
our
audit,
which is a legal obligation.
If you have
asked for goods to be sent to an address other than that
of the card holder, we may contact the card holder to
confirm the order for your own security.
If you fax,
mail or telephone we will record the relevant card and
transaction details on a transaction
slip which will be presented to our bank. You will receive
a copy of the slip and we will file our own copies for
our accounts and audit.
Complaints
Please direct
any complaints to info@babymilkaction.org (or
use the contact details given above). We aim to respond
to all complaints within five working days.
UK
Law applies
Baby Milk Action's
site and trading is subject to the laws and regulations
of the United Kingdom.
| Contact address: |
34 Trumpington Street,
Cambridge,
CB2 1QY,
UK. |
| Contact telephone: |
01223 464420 |
| Contact fax: |
01223 464417 |
| Contact email: |
info@babymilkaction.org |
| Contact person: |
Mike Brady |
Please visit the 'Read
Me' document for terms and conditions.
Profits from sales
fund Baby Milk Action's work to protect infant health around the
world.
Baby Milk Action, 34 Trumpington Street, Cambridge,
CB2 1QY, United Kingdom. Tel: +44 1223 464420
Registered in England and Wales, No: 1924050.
Registered address as above. Vat No: 599 5547 63 |
